There are certain universal customer service skills that every successful customer support agent must master to win over their customers for life. Without them, you run the risk of mediocrity and customers who stay with you until they find a better option
Customer Service Skills that Matter
When most business publications talk about successful customer support skills, things like “being a people person” tend to take the spotlight.
It’s not that this trait is outright wrong, but it’s so vague and generic that it hardly helps those looking to get involved in support positions within a company. And it certainly doesn’t help owners who are looking to hire people with the right skill sets to take care of their customers.
1. Patience
Not only is patience important to customers, who often reach out when they are confused and frustrated, but it’s also important to the business at large.
2. Attentiveness
The ability to really listen to customers is crucial for providing great customer service.
Not only is it important to pay attention to individual customer interactions (watching the language/tone/attitude/terms that they use to describe their problems), but it’s also important to be mindful of and attentive to the feedback received.
3. Clear Communication Skills
Make sure you’re getting to the problem at hand quickly. Most customers don’t want to hear about how your day is going.
This is only a small snippet of 3 of 15 characteristics. Read the complete article here to learn more:
http://blog.rhinosupport.com/15-skills-successful-customer-support-agents-part-1/
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