Use the Right Tools to WOW Your Customers

Don’t be caught on the list of companies that are not using the right tools. Make your customers ecstatic about their buying experience.


Almost anyone who has ever called a customer service phone number has experienced entering their information, like an account number, a phone number, or something else – only to find out moments later that the service person that comes to help you did not receive your information – even after the automated voice said it received it!

That’s frustrating! And it’s probably annoying for the employee too! We’re already upset with him the moment he says “Can I get your account number?” This is just one example of companies that don’t use the right tools.

Read the full article here:

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