Protecting consumers has always been an on-again, off-again endeavor. However, it seems that business owners are starting to see the vision behind protecting their customers.
If you find your company on the “instead” side of things as listed below, I can almost guarantee that at least one of your competitors isn’t. Unless you’re Walmart or Best Buy and don’t care about losing a customer here and there, we suggest you get with the system.
1. Instead of looking at their customer service department as a cost center, business owners are starting to see it as a critical component of sales and word-of-mouth marketing.
To read about the other 3 bullet points, and lots more, read the full article here:
The definition of customer support is still evolving. Many signs point toward support morphing into a branch of marketing and growth, because companies who fail to offer quality support will lose their customers to those that do. Simple options, previously unheard of, like offering online consumers shipping insurance,
Simple options, previously unheard of, like offering online consumers shipping insurance, identity theft protection, and price match guarantees are quickly becoming the norm – not the exception. If your online business isn’t concerned about protecting consumers, odds are that your competitor is. 4x Buyer Protection makes business owners look like modern day heroes to would be consumers.
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