Chat Bots May Never Be Better Than Humans

Fielding messages into traditional help desks has historically resulted in longer wait times and a disorganized messaging experience for support representatives. Enter chat bots.

Chat bots assist in solving simple, quick-response needs, leaving more time for customer service representatives to focus on complex customer demands and high-touch interactions.


Chat Bots May Never Replace Humans


In recent years, bot-enhanced customer support use has increased. This is due in part to new technology that allows businesses to easily identify and resolve customer problems through messaging services. As bots continue to grow in popularity, experts speculate whether the automated technology has arrived or if it still has a long journey ahead.

That debate will likely continue for years, especially considering the benefits enjoyed by consumers knowing that they are talking to a real human being in live chats.

Read the full article here:

Want more awesome content? Check out these articles!
Key Techniques for Creating an Effective Customer Support Team
Twitter Comes Up With Key Improvements!
Preparing a Customer Service Program Will “Warm You Twice”
If You Could, Would You Provide Poor Customer Service?

One thought on “Chat Bots May Never Be Better Than Humans

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s