You pay for something, get it and move on. That’s how business is supposed to work.
When things don’t go so smoothly, you may have to complain to a customer service rep.
When you do, there are certain things you should never do if you actually want things to go your way.
Don’t make threats – even when on a live chat. “If you don’t refund my money, I will take you to court.”
Demanding language should never be used. In fact, the words “court,” “lawyer” and “legal action” are all negative triggers. Instead of solving the matter, a company may send your file straight to its legal department where it could sit for weeks, even months.
Other mistakes are:
~ Writing extensive letters. Just keep it simple.
~ Yelling at the customer service rep. Don’t yell when using live chat either by using all caps.
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