Chatbots are computer programs powered with a high volume of information, artificial intelligence and machine learning.
They understand the context and natural language of people on chat platforms and are turbo-charged to process user queries in few milliseconds.
A group from Vietnam and other app developers have developed this program to answer most questions conceived by online/mobile app visitors without the need of humans.
Still, some people, like Matt Tumbleson from venturebeat.com, think AI customer service platforms like Hana may never replace humans. He says that “as exciting as chatbots have become, they are not ready for prime time when it comes to customer interaction — the A.I. just isn’t as intelligent as it needs to be. However, bots bring tremendous potential to customer service agents who can manage them and oversee the inputs and outputs.”
Leading live chat companies like Rhino Support offer online visitors an option to view the company’s pre-determined and ever-expanding knowledge base before, during, or instead of a live chat – decreasing the need for using a live customer support agent. Rhino Support is based in the United States and allows businesses to handle all their customer support issues from a single platform. Get a free 14-day trial of their Live Chat system here.
Live Chat beats Chatbots hands down – at least for the next 5-10 years until technology catches up with us.
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